First Media® is here to provide the outstanding service expected from a focused, centralized team of experienced professionals. Our team focuses on making timely and flexible underwriting decisions, followed by efficient and accurate policy issuance. We invite you to experience the personalized and professional service we provide.

Long-Term Stability Eases Claims Concerns
We've created a company that puts financial strength and long-term stability at the forefront of our business decisions. Our disciplined approach means responsive resolutions when the need arises. Our team of claims professionals has the experience to assist you and your clients throughout the process, ensuring that fairness is a key component in everything that we do.

Our Promise to You
First Media® stands by our promise to provide our brokers, agents and policyholders with superior claim service. We recognize how disruptive a loss can be and are sensitive to your needs during this difficult time. We begin this commitment by providing our customers with a trouble-free way to report losses. We provide our policyholders with superior customer service delivered by our dedicated and courteous claim professionals, who are dedicated to making contact with our policyholders within 48 hours of claim receipt. Our highly experienced claim staff will guide our policyholders through the claim process to ensure their needs are met.

We also conduct timely and thorough claim investigations and aggressively defend our customers against fraudulent and non-meritorious claims. Our mission is not complete until we have provided a timely resolution based on legal requirements, ethical behavior and fairness.